Misfit Hobbies Membership Policy

Our membership is designed for people who regularly use and support Misfit Hobbies. For £9 per month, members receive a range of benefits while helping us maintain the gaming space and community around the store.

Membership purchases benefits, not status. Being a member does not give any customer preferential treatment, priority over other customers, or exemption from the rules and standards expected of everyone who uses Misfit Hobbies.

1. Membership Benefits

An active Misfit Hobbies membership currently includes:

1. 10% off purchases, both in-store and online, unless otherwise stated.
2. Table booking fees waived for the member.

Membership benefits are personal to the named member and cannot be transferred, shared or used by another person.

Misfit Hobbies reserves the right to exclude individual products, product ranges, services or purchases from the membership discount where necessary. Any such exclusion will be communicated by the staff member in charge or otherwise clearly stated.

The membership discount cannot be combined with any other discount, promotional offer or special pricing unless Misfit Hobbies specifically states otherwise.

2. Using Your Discount In-Store

Staff may verify an active membership using the member's name and email address.

Only the member may use their membership discount.

Members may not use their discount to purchase products on behalf of non-members, allow another person to use their membership, or use their membership discount to purchase goods for resale.

We reserve the right to refuse the membership discount where we reasonably believe membership benefits are being misused.

3. Using Your Discount Online

Membership benefits also apply through the Misfit Hobbies online store.

Members are responsible for ensuring that they are correctly logged into the account associated with their active membership before completing their purchase.

Where a customer completes an order without correctly logging in or otherwise activating their membership discount, Misfit Hobbies is not responsible for retrospectively refunding the 10% membership discount.

We therefore recommend checking that the discount has been applied before completing checkout.

4. Table Bookings

Active members do not pay the normal Misfit Hobbies table booking fee.

This benefit is always subject to table availability.

Membership does not:

1. Guarantee that a table will be available.
2. Give a member priority over an existing booking.
3. Allow a member to enter the store and take an available table without booking it.
4. Give members preferential access to gaming space over other customers.

Tables must still be booked through the normal booking process.

If a member uses a table without making a booking, they may be asked to vacate that table for another customer who has booked it.

The member whose membership was used to make the booking must be present for the booking. Membership table benefits cannot be used to make free bookings for other people where the member will not be attending.

5. Membership Billing

Membership costs £9 per month.

The membership fee is charged immediately when a customer first joins.

Ongoing membership payments are then normally taken on the 1st of each month.

Where a new membership is purchased within 14 days of the next monthly billing date, that next billing date will be skipped and the membership will instead renew on the following monthly billing date.

For example:

If you join on 20 September, you will pay £9 when you join. You will not then be charged again on 1 October. Your next £9 membership payment will be taken on 1 November.

Membership payments are non-refundable once charged.

6. Failed Payments

If a recurring membership payment fails, our payment system may automatically attempt to collect the payment again.

A failed payment may be retried up to eight times.

If payment remains unsuccessful following those attempts, the membership will be cancelled and all membership benefits will end.

Membership benefits are only available while the membership remains active.

7. Cancelling Your Membership

Memberships may be cancelled at any time.

Cancellation takes effect immediately, and membership benefits will end when the membership is cancelled.

Any membership fees already charged are non-refundable, including where a member cancels part-way through a billing period or has not used their membership benefits during that period.

8. Membership and Our Code of Conduct

All members remain subject to the Misfit Hobbies Code of Conduct and any other rules that apply within the store, at events or when participating in organised play.

Membership does not give a customer preferential treatment when store rules are being applied.

We may suspend or terminate a membership where we reasonably believe there has been:

1. A serious breach of our Code of Conduct.
2. Repeated breaches of our Code of Conduct or store rules.
3. Abusive, threatening or inappropriate behaviour.
4. Fraud or attempted fraud.
5. Sharing or misuse of membership benefits.
6. Purchasing on behalf of non-members using a membership discount.
7. Purchasing discounted products for resale.
8. Other serious misuse of the membership programme.

Where Misfit Hobbies suspends or terminates a membership because of misconduct or misuse, membership fees already paid will not be refunded.

Suspending or terminating a membership does not prevent Misfit Hobbies from taking any other action permitted under our Code of Conduct, including asking somebody to leave the premises or restricting their participation in store activities where appropriate.

9. Membership Does Not Provide Preferential Treatment

Membership provides the benefits expressly described in this policy. It does not provide status or additional authority within Misfit Hobbies.

Members do not receive preferential treatment in relation to:

1. Customer service.
2. Table availability.
3. Event spaces or ticket allocations.
4. Product or stock allocations.
5. Organised play rulings or tournament decisions.
6. Enforcement of the Code of Conduct.
7. Store policies.
8. Complaints or disputes.
9. Access to the premises.

Our staff will continue to make decisions based on fairness, availability, store policy and the needs of the wider Misfit Hobbies community.

10. Members Under 18

A person under the age of 18 cannot independently purchase or manage a Misfit Hobbies membership.

Where membership is being purchased for somebody under 18, it must be purchased and managed by their parent or legal guardian.

The membership and its benefits remain personal to the individual for whom the membership has been purchased and cannot be shared with other family members or customers.

11. Changes to the Membership Programme

Misfit Hobbies may occasionally need to change the membership programme, including its:

1. Monthly price.
2. Membership benefits.
3. Discount arrangements.
4. Eligibility requirements.
5. Terms and conditions.

Where we make a significant change, we will provide members with reasonable notice where practical.

We also reserve the right to discontinue the membership programme entirely where necessary.

Continuing to maintain an active membership after notified changes take effect will be treated as acceptance of the updated membership terms.

12. Fair Use

The Misfit Hobbies membership programme is intended to reward and support genuine customers who shop and play with us.

We reserve the right to investigate activity that appears to be an attempt to exploit, circumvent or otherwise misuse the membership programme.

Where there is uncertainty about how a membership benefit applies, the decision of the Misfit Hobbies staff member responsible for the store at that time will apply, subject to the customer's statutory rights.

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Misfit Hobbies: Everyone is welcome at the table, provided they welcome everyone at the table.