Misfit Hobbies Pre-Order Policy

Misfit Hobbies regularly offers customers the opportunity to pre-order upcoming products before release.

Where possible, we try to give our local gaming community an opportunity to pre-order products before remaining stock is made available through our online store.

This local pre-order window is something we may offer where our expected allocation allows us to do so. It is not guaranteed for every product or release.

All pre-orders are subject to supplier allocations and product availability.

1. How to Place a Pre-Order

Customers can request a pre-order:

1. In-store.
2. By contacting Misfit Hobbies online via social media like Facebook, Discord etc
3. Through our website where a product has been made available for online pre-order.

Where a pre-order is arranged directly with staff, we may take payment immediately or arrange for a custom invoice to be sent to the customer.

A pre-order is only confirmed and secured once Misfit Hobbies has accepted the order and received the required payment or deposit.

An expression of interest, message, request or verbal agreement without payment does not guarantee that stock has been reserved.

2. Deposits

For pre-orders with a value of more than £50, Misfit Hobbies may allow the customer to secure the order by paying a 20% deposit rather than paying the full amount immediately.

Where a deposit is accepted, the pre-order will be treated as secured from the time the deposit is received.

Where a customer later chooses to cancel a pre-order, Misfit Hobbies may retain some or all of the deposit only where permitted by law and where this reasonably reflects losses incurred as a result of the cancellation.

Nothing in this policy limits any statutory cancellation rights that may apply, particularly to orders placed online, by telephone or by other distance-selling methods.

Where Misfit Hobbies is unable to fulfil a pre-order because we have not received sufficient stock, any deposit or payment relating to the unfulfilled product will be refunded in full.

3. Allocation Priority

Pre-orders are allocated on a first come, first served basis, subject to the following priority:

1. Customers who have secured their pre-order by making payment, either in full or by paying the required deposit.
2. Customers who have requested stock but have not yet made payment.

Within those groups, priority will normally be based on the order in which payment or requests were received.

Payment therefore always takes priority over an unpaid expression of interest.

An unpaid request does not guarantee stock and may be displaced by a customer who subsequently secures a pre-order through payment.

4. Local Pre-Order Windows

Where stock allocation permits, Misfit Hobbies may provide local customers with an opportunity to pre-order products before remaining stock is made available through our webstore.

We do this to give customers who regularly shop and play with us an opportunity to access limited or highly anticipated releases.

However:

1. A local pre-order window is not guaranteed.
2. The length of any local window may vary.
3. Some products may go directly to general sale or online pre-order.
4. Some products may be too limited to offer a wider pre-order window at all.

Misfit Hobbies may close a pre-order window at any time once our available allocation has been reserved.

5. Quantity Limits

Misfit Hobbies reserves the right to limit the number of units any individual customer may pre-order.

Our online store will normally prevent customers from ordering more than six units of the same product.

For particularly scarce or highly allocated releases, we may impose a lower limit.

We may also cancel or reduce orders where we reasonably believe a customer is:

1. Attempting to circumvent a quantity limit.
2. Using multiple accounts or orders to obtain more than the permitted quantity.
3. Purchasing scarce stock primarily for immediate resale.
4. Otherwise attempting to unfairly obtain a disproportionate share of limited stock.

These restrictions are intended to give more customers a reasonable opportunity to purchase limited products.

6. Reduced Allocations

Pre-orders are always subject to the amount of stock actually supplied to Misfit Hobbies.

A distributor or publisher may allocate fewer units than we requested, even after customers have placed pre-orders with us.

Where this happens, stock will be allocated according to the priority rules set out above.

If we are unable to fulfil a customer's pre-order, any payment or deposit relating to the unfulfilled product will be refunded in full.

Where a customer has ordered multiple copies of a product and we can only fulfil part of the order, the customer may choose to:

1. Accept the reduced quantity and receive a refund for the units we cannot supply; or
2. Cancel the affected portion of the order.

We will always attempt to communicate reduced allocations as soon as reasonably practical.

7. Outstanding Balances

Where a pre-order has been secured with a deposit, the remaining balance must be paid before the product is collected or dispatched.

Once Misfit Hobbies notifies the customer that payment of the outstanding balance is required, the customer will normally have seven calendar days to make payment.

If the balance has not been paid within that period, and no alternative arrangement has been agreed with staff, Misfit Hobbies may cancel the reservation and release the product for sale to another customer.

Any treatment of the deposit following customer non-payment will remain subject to the customer's statutory rights and applicable consumer law.

8. Release Dates and Delays

Any release date given by Misfit Hobbies is based on information provided to us by the relevant publisher, manufacturer, distributor or supplier.

Release dates can change.

Products may also arrive later than expected because of circumstances outside our reasonable control, including:

1. Publisher or manufacturer delays.
2. Distributor delays.
3. Courier or freight delays.
4. Customs or import issues.
5. Adverse weather.
6. Supply chain disruption.
7. Other unforeseen circumstances.

A delay caused by a publisher, distributor, courier or other circumstance outside Misfit Hobbies' reasonable control does not mean that Misfit Hobbies has failed to honour the pre-order.

We will make reasonable efforts to keep customers informed where we become aware of a significant delay.

9. Cancelled or Unavailable Products

If a publisher, manufacturer or distributor cancels a product, or if Misfit Hobbies ultimately cannot obtain the stock required to fulfil a confirmed pre-order, the customer will receive a full refund for the affected product.

This includes any deposit paid.

10. Pre-Order Pricing

Once Misfit Hobbies has accepted and confirmed a pre-order, we will honour the price agreed at the time the order was confirmed.

If the recommended retail price or supplier price subsequently increases, the customer will not be charged more for the confirmed pre-order.

11. Collection of Pre-Orders

Customers will normally be contacted once their pre-order is available for collection.

Unless otherwise agreed with staff, customers should collect their order within 14 calendar days of being notified that it is ready.

If a customer is unable to collect within that period, they should contact us so that alternative arrangements can be agreed.

Where an order remains uncollected and the customer has not contacted us, Misfit Hobbies may contact the customer and may ultimately cancel or release the stock where it is reasonable and lawful to do so.

We will always make reasonable efforts to contact the customer before doing this.

12. Transfers

A pre-order cannot normally be transferred from one customer to another without approval from Misfit Hobbies staff.

Customers wishing to transfer a pre-order should contact us before collection.

Misfit Hobbies reserves the right to refuse a transfer, particularly where:

1. The product is subject to strict quantity limits.
2. The transfer appears to be connected with resale.
3. The transfer would circumvent another part of this policy.

13. Scalping and Resale

Misfit Hobbies wants limited products to reach as many genuine customers and players as reasonably possible.

We therefore reserve the right to refuse, limit or cancel pre-orders where we reasonably believe a customer is purchasing scarce allocated products primarily for immediate resale or attempting to circumvent purchase limits.

This may include patterns such as:

1. Multiple orders using different accounts.
2. Repeated attempts to exceed published quantity limits.
3. Coordinated orders intended to secure disproportionate quantities of limited stock.

These decisions will be made reasonably and based on the circumstances available to us.

14. Online Pre-Orders

Customers placing pre-orders through our website or other distance-selling methods may have additional statutory cancellation rights.

Nothing in this policy is intended to remove or restrict those rights.

Where a statutory right to cancel applies, that right takes precedence over any store policy relating to deposits or cancellations.

15. Faulty, Damaged or Incorrect Products

Nothing in this policy affects a customer's statutory rights where goods are:

1. Faulty.
2. Damaged.
3. Not as described.
4. Incorrectly supplied.

Customers should contact Misfit Hobbies as soon as reasonably possible if there is a problem with a product they receive.

16. Fair Allocation

Limited releases can sometimes involve significantly more demand than the amount of stock available.

Misfit Hobbies will make reasonable efforts to allocate stock fairly and consistently using this policy.

However, requesting a product does not guarantee that Misfit Hobbies will receive sufficient stock to fulfil that request.

A confirmed and paid pre-order gives a customer priority within our available allocation, but it cannot guarantee stock that our supplier ultimately does not provide.

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Misfit Hobbies

Nothing in this policy limits or excludes any rights a customer has under applicable consumer law.